TERMS AND CONDITIONS

You acknowledge and agree that you have read and agree to the terms and conditions of contracts that are posted on this site.

RESERVATIONS

To confirm the reservation, you must provide the details of your current personal credit card as guarantee, and thus authorizes and expressly consents to our cancellation policy.

CANCELLATION POLICY

If you cancel or modify your booking 48 hours prior arrival, your payment is 100% refundable.
If you cancel or modify your booking after 48 hours prior to arrival the following penalties will apply:
Bookings for 2 or less nights: 50% of total stay.
Reservations for 3-7 nights: 35% of the total stay.
Reservations from 8 days: 25% of the total stay.
Cancellations and / or modifications must be in writing via email.
In case of non-refundable fares and / or special promotions, the amount of the reservation will be charged at the time of booking and you cannot do changes or cancellations.
If you leave the hotel before the scheduled departure date, you must pay all contracted services to date.
If the booking cancellation, abandonment, modification or no show is due to a force majeure, duly accredited, no charge will be performed.
We have a Cancellation handling fee of € 10, which will be charged into the credit card number provided or will be deducted from the amount owed.

OTHER CONDITIONS OF PURCHASE

The Porto Cristo Hotel Spa and/or Spa Cap de Creus Hotel, has the right to amend Hotel erroneous fees charged to the client done by an error caused by the online booking system reservation system. In this case we will notify the error to the custemer no later than 48 hours, and offer the customer the possibility to invoke the new price or cancel the booking.
The hotel reserves the right to pre-authorize credit cards prior to arrival.

PAYMENT OF THE BILL UPON ARRIVAL

The payment of the contracted services will be charged at check in (Check-In) time and this amount is not refundable.
Payment can be made in cash or credit card. No checks are accepted.

CHECK IN / CHECK OUT

Check In: ​​From 15: 00h.
Check Out: Until 12: 00h.
On request and subject to availability, the hotel can grant a late check out.

PETS

No pets are allowed.

TAXES

All prices include VAT.
Catalonia Tourist Tax is not included in the price. This Tourist Tax will depend on the type of establishment, which is:
The tourist tax is 1 € per person per night Hotel Spa in Porto Cristo 4, with a maximum of 7 nights.
The tourist tax is € 0.50 per night per person for the Spa Hotel Cap de Creus 3, with a maximum of 7 nights.
For 16 years old and younger are exempt from the tourist tax.

DATA PROTECTION.

In compliance with Law 15/1999 of 13 December on the protection of personal data, the Porto Cristo Hotel and Spa Hotel Spa Cap de Creus informs them that their personal data will be included in our computerized database, and will be the only recipients these data, the purpose will be the management of clients and promotional acts, and has the possibility of exercising rights of access, rectification, cancellation and opposition established in the law by writing or e-mail to Hotel Porto Cristo, C / Mayor 59, 17489 Puerto de la Selva. Email: direccio@hotelportocristo.com.